Customer support: frequently asked questions

First, check that you activated phone number before send SMS. We are recommend to use private proxy, clear cache and cookie of browser when you create accounts using numbers.

Max guarantee period for the rent - 90 days.

After the activation request, your number appears in a certain queue for activation, where there are numbers and other users, so activation of the number may take some time. On average, a phone number is activated in 10-15 minutes, but it can take longer. If the number is not activated for a very long period of time, then you can contact the support team and we will try to resolve the issue.

We do not refund if you used the number, i.e. received SMS and you had no problems with the number. Refunds are made only when there are unsolvable problems with the number. In most cases, the issue of return is decided individually.